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Uplift your EDM open rate with A/B testing

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Want to improve the effectiveness of your website’s marketing efforts, but unsure how to evaluate whether the changes will be successful or not?

The solution to your problem is A/B testing.

A/B testing involves running an experiment between two web designs (A and B). By comparing the two versions against each other, you’re able to determine- via statistical evidence – which web page performs or converts the best.

From this, you’re able to gain an insight into the behaviour of the visitors accessing your web page and adjust your website accordingly to maximise conversion rates.

Not only does A/B testing help you understand the impact you’re making, but it also gives you a much fuller understanding about your customers’ behaviour and preferences.

Starting point:

Once you have determined your goal – perhaps to increase conversion rates, reduce bounce rates or increase sales – you then need to decide what it is you wish to test on your landing page.

What can you test?

A/B testing can look at anything on your website that affects visitor behaviour.

However, try focus on aspects which are most likely to have a large impact. For instance;

  • Headlines
  • Call to Action text
  • Call to Action Button
  • Any graphics used in direct correlation to sales efforts

By focusing on the aspects which have the greatest impact on your customers, you’re less likely to get caught up on minute details which may only have a minimal impact.

How A/B testing works:

In an A/B test, you take a web page and modify it to create a second version of the same page. This change can be as simple as a single headline or button, or be a complete redesign of a page.

This leads to half of your traffic being diverted through the original version of the page (known as the control, or A) and the other half through the modified version of the page (the variation, of B).

Visitors are then served either the control or variation, and their engagement with each is measured, collected and analysed through a statistical engine. As a result, you are able to determine whether changes made to the web page had an impact on visitor behaviour – positive, negative, or no effect at all.  

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The benefits of using an A/B test:

A well planned A/B test can help improve your bottom line by allowing you to better understand what works and what doesn’t. This means when it comes to deciding what marketing strategies to use, decisions can be made quicker with a result that’s guaranteed to be effective as the evidence found from the A/B tests will help you better understand what your customers are responding to.  

A/B Testing process:

When running an A/B testing experiment, you should treat the process in a scientific manner.

  1. Study your website data
  2. Observe user behaviour
  3. Construct a hypothesis
  4. Test your hypothesis
  5. Analyse test data and draw conclusions
  6. Report results to all concerned

For more information or guidance on A/B testing, please contact us on 02 8399 2223 or email us.

 

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With a consumer driven Aged Care market – you need to be visible.

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Australians are living longer and healthier lives and it is important that as people age, they have a choice about their care. These new government reforms are driving innovation and growth in the Aged Care sector.

In 3 weeks, home care packages will change to give your clients more choice about their care and who delivers it, in compliance with the 2015-16 Budget. Consumers will be able to choose a provider that best meets their needs, so get ready. People will be researching for their best fit, are you visible to your target audience?

How is your customer service? Are you keeping your clients happy? It will be easier for your consumers to change providers if they wish, for example, if they move to another area to live. If they make a change, the funding for their package will follow them to their new choice of provider.

The choice will be theirs if they are not happy they can change. Home care packages will be assigned to people based on their individual needs and circumstances. This will make sure people receive care in a way that is fairer and more consistent around the country. Be prepared for change.

As an Aged Care service provider, do you have strong messaging around how you improve peoples lives? Are you activating this campaign as part of your overall integrated communication plan? We can help you drive results in your market.

Merryn Bourne Creative can help you develop an integrated communication plan, suited to your unique Aged Care service. For more information, please contact us.